0 to 5 years
Internet Service Provider
Job Type: Permanent
Managing the call through:
Handling irate / demanding customers where necessary, in a tactical manner
Escalating the call to the team leader / manager, wherever desirable
Follow-up with customers within a specified time period with regards to the initial phone call.
Staying current with knowledge of products/ processes & services offered
Ensure full adherence to all the quality parameters.
A course in networking would be an added advantage.
Withstands Pressure, flexible in terms of working hours, customer orientation.
Customer Care Executive
Full Time, Permanent
0 to 5 Years